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WELCOME TO OUR SITE |
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Insurance Claims
Kuttek Works is an approved and preferred insurance provider and
has pricing agreements in place with ALL major insurance
providers. This allows direct and rapid processing of your
insurance claims. We can assist you in making your claim and
directly bill your insurance company, less your deductible if
any. You will need to provide your policy number and the date
and cause of the damage. We can assist you with the reporting of
your loss at the time of your repair or replacement.
Steering
Having worked for a Third Party Administrator (TPA) we are aware
of the tactics and procedures they use.
It is the legal right of consumers in California to select the
auto glass shop of their choice. If customers call an insurance
company to arrange for a new windshield, they should not be
"steered" by the insurance company's third party administrator
to one of their own shops. In many cases this third party
administrator is a large national auto glass company that
represents itself as the insurance company when the customer
calls the 800 claims number.
How does "steering" happen? Insurance companies often have a
special name and phone number for their auto glass claims
program but seldom do they mention that the claim is actually
being handled by a third party administrator or Auto Glass
Network. Most of the networks are telephone call centers owned
and operated by national retail auto glass replacement
companies.
When you call the 800 number for your claims program, the glass
network's computer brings up a screen with the name of the glass
claims program for your specific insurance company. They know
before they answer the call which insurance company covers the
caller.
When they answer the phone, they identify themselves with the
name of the insurance company of the claims program, even though
the person answering the phone is an employee of the glass
company's network.
The network employee determines who they want to do the job. If
your claim has good profit potential, they will try to "steer"
the job to one of their company stores. If it is a smaller claim
with lower profit potential, they will send the job to one of
the low price glass shops in your area.
The practice of "steering" is so widespread that there are
presently lawsuits throughout the country seeking to bar this
kind of dishonest coercion. If these networks use tricks to
steer you to one their shops, what makes you think the tricks
stop there?
The auto glass network may tell you that:
... the glass shop you requested is not on their list
If not, we are only a phone call away!
...that if you don't use a shop on their list there may be no
warranty.
Kuttek Works provides a lifetime
warranty.
...that you may have to pay money out-of-pocket if you don't use
their preferred shop.
Never true with Kuttek Works!
If you are subjected to this steering process, JUST SAY NO!
What they are doing is deceitful and illegal.
When a network contacts Kuttek Works to "work out a deal" when
one of our pricing agreements doesn't apply, the only question
they ask is "Will you do the job for $...", offering an
extremely low price.
They never ask:
if we use OEM glass
if we use OEM adhesives
about the training, experience, and certification of our
technicians
about our warranty
PROTECT YOURSELF. Call Kuttek Works first, because who you call
is who you will get! You deserve quality and safety first from
your insurance company - not the lowest price provider.
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Call
510 667 0109 or
fill out our Claim
Form |
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